Return Policy for Exavibes.Digital

Effective Date: 1st January 2020

At Exavibes.Digital, we provide a specialized data service that delivers newsletter subscribers tailored to meet your business needs. Due to the nature of our service, all sales are final, and we do not offer refunds once the data has been delivered.

1. No Refund Policy

  • Since our service involves the delivery of digital data (subscriber lists), it cannot be returned or resold once provided.

  • By purchasing our service, you acknowledge and agree that no refunds will be issued under any circumstances.

2. Quality Assurance

We are committed to delivering high-quality, verified, and engaged subscribers. If you encounter any issues, such as invalid email addresses or discrepancies in the data provided, we will work with you to resolve the matter by offering corrections or replacements, as outlined below.

3. Corrections and Replacements

  • Invalid Data: If you identify invalid email addresses or inactive subscribers, you must notify us within 7 days of receiving the data.

  • Your Content Goes Here

  • Resolution: Upon verification, we will replace invalid entries with valid ones at no additional cost.

  • Scope: Corrections or replacements are limited to errors directly related to the data provided by Exavibes.Digital.

4. Eligibility for Support

  • To ensure eligibility for corrections or replacements, you must provide documented evidence of any issues (e.g., bounce reports or error logs).

  • Claims submitted after the 7-day window may not be eligible for resolution.

5. Service Delivery Confirmation

  • Once the data is delivered, we consider the service successfully rendered.

  • Delivery is confirmed through email or direct integration into your email marketing platform, as agreed.

6. Limitation of Liability

Exavibes.Digital is not responsible for outcomes related to how the provided data is used, including engagement rates, campaign performance, or other results. Our responsibility is limited to ensuring the accuracy and completeness of the delivered subscriber data.

7. Contact Us

If you experience issues with the service or have questions about our policies, please contact our support team:
Email: team@exavibes.com